0

Product support

Product support

Help using your ROK products

Standard tankomizer lifespan

Tankomisers are consumable items that will need to be replaced over time. Lifespans vary depending on individual use and the e liquid you use. Please note: Tankomisers are supplied and sold as a single use disposable items and are covered by our dead on arrival warranty. Tankomisers have a 48-hour cover, this means from date of receipt (48-hours from the date of your invoice) you have a 48- hour period to check the goods to ensure they are in good working order.

As a rough guide, a tankomiser's lifespan is subject to your individual usage style and should be replaced within 5 refills or 30 days of first use, whichever comes first. Some consumers get less, some get more out of the lifespan. Please remember in essence, your tankomiser is like a car's oil filter and spark plugs combined - the lifespan depends on how much you use it, for how long, how hard you drive it and what you put in the tank! Our tankomisers, although made to the highest quality, are consumable items which will fail and degrade over a period of time dependent on usage & the quality and type of e liquid used in your device. This is standard practice across the market and as we have no control on what e liquid is placed in the device or how much it is used.

Care for your ROK Legend tankomiser

Store filled tankomiser in a cool, dry place at normal room temperature.
Keep filled tankomiser away from children and pets at all times.
Do not immerse entire tankomiser in water.
When not in use, keep any part filled tankomisers inverted with the screw lid attached.
Tankomisers are consumable products that need replacing after time.
Lifespan varies dependant on individual usage. Burnt taste indicates tank empty or expired.
When attached to the battery and filled with liquid, only hold down the button on the battery & inhale for no more than 5 seconds.
Once tankomiser reaches end of lifespan, dispose in a battery recycling bin and not house hold waste.
Do not disassemble, puncture, modify, drop, throw, or cause other unnecessary shocks to tankomiser.
When travelling on airlines, ensure tankomiser has been emptied. Cabin pressure will force the liquid out.

Filling your ROK Legend Tankomiser

When filling the tankomiser with e liquid use protective gloves / wash hands after filling.
Remove lid & mouthpiece, slowly fill at 45 degree angle to inside wall of tank.
Do not allow e liquid to enter the central metal tube.
Do not fill above the top black line.
Do not allow your tankomiser to run empty, it will burn out.
Wash black mouthpiece & lid every other day. Take care not to lose clear washer on the mouthpiece collar.
Do not over tighten the tankomiser to your battery.
Replace lid on tankomiser between use.
Once filled wait 60 seconds to allow fluid steep into wick.

Caring for your rechargeable e cigarette kit

Please read the following information before using this product. It will help you get the most from this item:

Do not leave charging batteries unattended or leave charging more than 4 hours.
Do not leave batteries on charge overnight.
Do not leave battery or chargers in hot places such as a car under direct sunlight.
Store batteries and chargers in a cool, dry place at normal room temperature.
Keep the batteries and chargers away from children and pets at all times.
Do not put batteries of chargers in mouth.
Do not immerse batteries or charger in water or otherwise get them wet.
When the battery is not in use, disconnect the battery from the charger.
Do not use or charge batteries that appear to be leaking, discoloured, rusty, and deformed; emit an odour; or are other abnormal.
Do not use batteries or chargers in appliances or purposes for which they were not intended.
Do not use batteries or chargers from alternative suppliers with ROK products.
Charge batteries and store batteries and charges in a fire-safe container like a LI-PO safe charging bag.
Keep sources of ignition- such as flammable objects or liquids, sparks, electrical equipment, hot objects and mobile phones – well away from batteries and chargers.
Once a battery or charge lead has reached the end of its lifespan, dispose in a battery recycling bin and not house hold waste.
Do not disassemble, puncture, modify, drop, throw, or cause other unnecessary shocks to batteries or the chargers.
Do not allow your tankomiser to run empty, it will burn out.
Wash black mouthpiece & lid every other day. Take care not to lose clear washer on the mouthpiece collar.
Do not over tighten the tankomiser to your battery.
Replace lid on tankomiser between use.
Once filled wait 60 seconds to allow fluid steep into wick.

Copyright © 2009 - 2016 Smoke Without Sin Ltd / Design by One Creations