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New ROK website

20/06/2016 16:31  | Team ROK  |  NEWS

We are delighted to launch our new ROK website, with many great new features including a mobile and tablet friendly design.

The new website is live and ready to shop, but please bear with us while we just finalise a few things this week.

Existing customer passwords

You will now only need to use your email address and password to log in to your account (you do not need a separate 'username'). All of your existing account details and points have been updated in our new website, however you will be required to set a new password when you log in for the first time.

We are in the process of sending out emails with a simple link to change your password which will be with you very shortly. In the meatime you can request to change it by clicking reset you password and entering your email address. You will then receive an email with a link that you can use to reset it.

If you do not receive the reset email (probably due to spam and junk filters) simply contact us and we will be happy to reset the password for you right away.

Age verification

Under UK regulations we are required to verify that you are over 18 if you buy from us. You will be asked to provide your date of birth when you register a new account, or for existing customers the first time you order from the new website to enable us to do this. We use an industry recognised expert to enable this securely - however this is not a full credit check and does not impact your credit rating.

It is important that your full name, date of birth and billing address are entered accurately in order for us to be able to process your order without any interruption.

Please check back later this week for a full guide on the new website.

Author: Team ROK

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