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Vaping, e cigarette and e liquid blog

ROK awarded the eKomi gold seal of approval

09/08/2016 10:43  |  NEWS

We have been awarded the highest level of approval based on genuine customer feedback

We are delighted to have been awarded the gold seal of approval from eKomi based on genuine feedback from real customers.

This accolade is the highest level of endorsement available from eKomi and reflects our commitment to great products, great prices and outstanding customer service.

All customers that shop online at rokuniversal.co.uk automatically receive the opportunity to review their experience via eKomi, who are a leading independent customer feedback provider. This rating and feedback is then published – warts and all – at our page on the eKomi website. And naturally we are delighted that there are very few warts here and we are able to resolve any issues to our customers’ satisfaction, even on the rare occasions when things do not go completely as planned.

We have received this world class rating as our customers have provided an average rating of 4.8 out of 5 in the last 12 months, and in total we have an average positive approval rating of 99.19% based on almost 1,500 real customer reviews.

Whether you are looking for your first e cigarette or an experienced vaping looking to try our range of vape kits, e liquid and e cigars, you can have complete peace of mind when buying from ROK, knowing that you are joining a community of thousands of happy vapers.

If you would like to know exactly what our customers are saying about us then just head over to our reviews page at the eKomi website to read the feedback exactly as our shoppers have provided it. As the reviews are managed by an independent company we are not able to edit, moderate or be selective about which feedback is published in any way – what you see is exactly what our customers have written – so you know that you can trust ROK and be assured that we will not let you down.

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