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Age verification

Age verification

Age verificationAge verification

Over 18s only

You must be at least eighteen years old to purchase or use our products. ROK do not sell products to anyone under this age. We reserve the right to cancel at our discretion any sale where we believe the purchaser is not 18 or over.

1. When first entering our website you will be asked to confirm that you are aged 18 or over
2. When registering your customer account you will be asked to provide your date of birth
3. When placing an order you will be asked to accept our Terms and Conditions, which include confirmation that you are at least 18 years old, are buying the products for your own personal use and agree to age verification checks being made against the provided account details
4. We use a secure, industry leading age verification service to confirm that the account holder is aged 18. Please note that this check does not affect your credit score in any way
5. In the unlikely event that we are unable to verify your age we will contact you directly to request additional information in order to verify your age
6. If we are unable to verify your age we reserve the right to cancel the sale at our discretion

Our responsibility

Whilst we understand that it may be frustrating to have to provide this information, we hope that you understand that at ROK we take our responsibilities very seriously. Please ensure that you provide your full name, billing address including postcode and date of birth accurately when creating your account to minimise any disruption to your order process. Please be assured that we will do everything we can to ensure the process runs smoothly and without interruption or delay to your legitimate order.

It is illegal in England and Wales for retailers (including online stores) to sell e cigarettes or e liquids to anyone under 18 and also for adults to buy e cigarettes for someone underage. If you do have any questions about age verification or the rules about e cigarettes and smoking please do not hesitate to contact us.

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